How to Access Your GNMI Imaging Reports Online

Overview

GNMI uses different online services for patient report access depending on the type of imaging examination you had.

If you had an MRI or CT at a participating GNMI location, your report is accessed through Track My Care. Reports for other imaging services continue to be accessed through PocketHealth.

What You Need to Know

• MRI & CT reports: Use Track My Care.
• Non-MRI & CT reports: Use PocketHealth.
• Track My Care currently applies to MRI and CT reports from GNMI Mississauga, Ajax, and 464 Welland Ave in St. Catharines.
• Your written radiology report may not be available immediately after your examination.
• Diagnostic images and written reports are not necessarily accessed through the same process.
• If you need copies of your diagnostic images, use the GNMI Image Request page.

MRI & CT Reports

Patients who have an MRI or CT at the following GNMI locations should use Track My Care to access their report:

• Mississauga
• Ajax
• 464 Welland Ave, St. Catharines

Access Track My Care here: Track My Care.

Reports for Other Imaging Services

For reports from imaging services other than MRI and CT, patients should continue to use PocketHealth.

This may include reports from services such as X-ray, ultrasound, mammography, bone density, and other diagnostic imaging examinations where PocketHealth continues to be used.

Access PocketHealth here: PocketHealth.

Reports vs. Diagnostic Images

A written radiology report and the diagnostic images from your examination are different records.

The report contains the radiologist's findings and is sent to your referring healthcare provider. The diagnostic images are the actual images produced during your examination.

If you are requesting copies of your diagnostic images, use the GNMI Image Request page.

When Will My Report Be Available?

Reports are not always available immediately after an imaging examination. Each examination must be reviewed and the written radiology report must be completed.

Report turnaround times vary depending on the examination and current reporting volume. A standard turnaround may be approximately 10–12 business days, although reports can take longer during periods of higher volume.

Discussing Your Results With Your Doctor

Your referring physician or authorized healthcare provider is responsible for explaining your imaging results, diagnosis, and any recommended follow-up.

GNMI technologists and sonographers cannot provide a diagnosis or interpret your results during your appointment.

What If I Cannot Find My Report?

First, make sure you are checking the correct service:

• For MRI or CT reports from Mississauga, Ajax, or 464 Welland Ave in St. Catharines, check Track My Care.
• For non-MRI & CT reports, check PocketHealth.

If you are using the correct service and your report is still not available after the expected reporting period, contact GNMI for assistance.

When to Contact GNMI

Contact GNMI if:

• You are unsure whether to use Track My Care or PocketHealth
• Your report is not appearing in the expected service
• Your referring healthcare provider has not received your report
• You need your report sent to another healthcare provider
• You need assistance requesting copies of your diagnostic images

For questions about what your imaging results mean, diagnosis, treatment, or follow-up care, contact your referring physician or healthcare provider.