Cancelling or Rescheduling Your GNMI Appointment

Overview

We understand that plans can change. If you need to cancel or reschedule an appointment, a GNMI team member will need to help you make that change.

For the fastest support, use live chat or create a ticket instead of calling. Our phone lines are often very busy, and chat or ticket support helps us collect the right information and respond as efficiently as possible.

What You Need to Know

• Cancelling or rescheduling a booked appointment must be handled by a GNMI team member.
• The best way to request a cancellation or reschedule is through live chat or by creating a ticket.
• Phone lines are often busy, so calling may take longer.
• Standard X-rays are walk-in at all GNMI locations and do not require a booked appointment.
• A $75 cancellation fee may apply if the cancellation policy is not followed.
• If you cannot attend your appointment, contact GNMI as soon as possible.

X-Ray Appointments

Standard X-rays are walk-in at all GNMI locations.

This means you do not need to cancel or reschedule a standard X-ray appointment because no booked appointment is required. You can visit during walk-in X-ray hours with your valid requisition.

If you are unsure whether your exam is a standard walk-in X-ray or a booked imaging appointment, contact GNMI through live chat or ticket support before coming in.

How to Cancel an Appointment

To cancel a booked appointment, contact GNMI through live chat or create a ticket.

To help the team find your appointment, please have the following information available:

• Patient full name
• Date of birth
• Appointment date and time
• Type of exam
• Location of appointment
• Best phone number or email to reach you

For privacy reasons, please only provide personal health information when requested by a GNMI team member through the appropriate secure process.

A team member will review your request and confirm next steps.

How to Reschedule an Appointment

To reschedule a booked appointment, contact GNMI through live chat or create a ticket.

To help the team find your appointment, please have the following information available:

• Patient full name
• Date of birth
• Current appointment date and time
• Type of exam
• Current appointment location
• Preferred new dates or times
• Best phone number or email to reach you

For privacy reasons, please only provide personal health information when requested by a GNMI team member through the appropriate secure process.

A team member will help confirm available options and update the appointment.

Cancellation Fee

A $75 cancellation fee may apply if the cancellation policy is not followed.

To avoid issues, contact GNMI as soon as possible if you cannot attend your appointment or need to change the date or time.

Before You Contact GNMI

Have your appointment details ready. This helps the team find your booking faster and reduces delays.

If you are using live chat, stay connected until the agent confirms whether they have enough information to help you. If no agent is available, create a ticket so the request can still be reviewed.

When to Contact GNMI

Contact GNMI if:

• You need to cancel a booked appointment
• You need to reschedule a booked appointment
• You are not sure whether your exam is walk-in or appointment-based
• You missed your appointment
• You are concerned about the cancellation fee
• You need to update your appointment location, date, or time
• You cannot reach GNMI by phone